Refund Policy

At Simcase, we are committed to providing high-quality products and services. However, if you are not fully satisfied with your purchase, we’re here to help.

1. Refund Eligibility

Refunds are available under the following circumstances:

• You experience a technical issue with our app that we are unable to resolve.
• The product or service you purchased was not delivered as described.
• Refund requests are made within 14 days of the original purchase date.

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after purchasing.
• Failure to cancel a subscription before the renewal date.
• Issues caused by third-party services or applications not associated with Simcase.

3. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

1. Contact our support team at contact@simcase.tech.
2. Provide your order number, the date of purchase, and a detailed description of the issue.
3. We will review your request and respond within 3-5 business days.

4. Refund Processing

If your refund is approved, the following steps will occur:

• Your refund will be processed and a credit will automatically be applied to your original method of payment.
• Refund processing times vary depending on your payment provider but typically take 5-10 business days.

5. Contact Us

If you have any questions regarding our refund policy, please reach out to us at contact@simcase.tech.